Customer Care
Whether you choose CBay to outsource your medical transcription or medical billing (or both), one thing is the same: our customers come first. That’s because at CBay, serving our customers well is our highest priority. Our dedication is demonstrated at every stage, by every person who touches your business. From quality assurance to information technology to operations to sales, our experts respond immediately to resolve your inquiries expeditiously.
Put our global workforce to work for you and you’ll discover
CBay’s quality. Our medical transcription and medical
billing specialists are highly trained and highly focused on making
your business as efficient as possible. Our customers say our services
are “excellent,”
“a wonderful time saver,” and that we deliver “extraordinary
care and attention.” Here’s how
we do it:
- Our dedicated account teams work with you to customize your solution and solve your particular challenges.
- By asking the right questions and listening to our clients' needs, we implement systems with minimal or no disruption to your existing processes.
- Our 24/7/365 Support Center includes dedicated teams for training, network assistance, programming assistance, and implementation support.
- Service Level Agreements are customized to suit your needs.
- Frequent customer surveys are conducted to assess and enhance our performance.
Customer quotes are from our 2006 Client Satisfaction Survey.